EXCHANGE POLICY
Our Exchange Policy
At Finest Outfits, we value your patronage and strive to provide you with an exceptional shopping experience. To ensure your satisfaction, we offer an exchange policy designed to accommodate your needs. Kindly review the following information to understand the exchange procedure.
Eligibility for Exchange:
Our exchange policy is applicable if the following conditions are met:
- The product must be in an unworn and unused condition.
- It should be free from any damage or signs of use.
- All original labels, if provided during shipping, must remain securely attached.
Rest assured, we are committed to facilitating the exchange process for products that meet these criteria.
Please keep in mind that an exchange shipment will incur an additional charge of $24.99, which is determined by the weight of the product.
Initiating an Exchange:
To initiate an exchange, kindly follow these steps:
- Send us an email containing the following details:
- Your order number
- Detailed information about the product you intend to exchange
- Specify the replacement product details
- Share your reasons for seeking an exchange (Your feedback is valuable to us for continuous improvement)
- Upon receiving your email, our dedicated team will guide you through the subsequent steps.
Once the exchanged product reaches our facility, our team will conduct a thorough inspection before proceeding. Please note that shipping expenses for the exchanged product are the responsibility of the customer, unless the exchange is due to an incorrect or damaged item sent by us. In such cases, we will cover all associated shipping costs.
Contact Us for Exchanges:
For any inquiries or to initiate an exchange, please get in touch with us through the following channel:
Email: support@finestoutfits.com
We kindly request all communication to be in English, ensuring smooth and effective assistance.
Thank you for choosing Finest Outfits for your fashion needs. We are dedicated to providing you with quality products and exceptional service. Your satisfaction is our priority, and we look forward to serving you.