RETURN AND REFUND POLICY

Thank you for selecting Finest Outfits as your preferred shopping destination. We are dedicated to ensuring your shopping experience with us is nothing short of exceptional. Kindly take a moment to review our detailed return policy outlined below.

This return policy applies exclusively in situations where you receive a damaged or incorrect item from our company. Should your order arrive in a compromised state or deviate from the confirmed specifications, kindly adhere to the following steps to initiate a return:

We facilitate exchanges solely for the precise item originally ordered. Please note that refunds will not be processed if the correct item has been duly received by the customer.

Initiating the Return Process: To begin the return process, kindly reach out to our highly responsive customer service team via either email or phone. Remember to provide your order number and furnish a comprehensive explanation detailing the reasons for your return. Alongside this, attach clear and high-quality photographs showcasing both the front and back of the product.

Guidance from Customer Service: Once you have initiated the return process, await further instructions from our dedicated customer service representatives. They will promptly provide you with the necessary return address, as well as any additional documentation that might be pertinent to facilitate the return process.

Secure Packaging: When preparing the return package, we strongly recommend utilizing the original packaging if available. In cases where the original packaging is unavailable, please use a suitable alternative that guarantees the safe transit of the product.

Opt for a Reliable Shipping Method: Select a shipping method that offers reliability and traceability for the return package. We strongly advise retaining proof of shipment for your personal records. Upon receiving the returned product, our meticulous team will conduct a thorough inspection to ensure it aligns with the requisite conditions for a successful return.

Refund Process: Once the inspection is satisfactorily completed, we will promptly initiate the refund process within a maximum of 20 days. The refund will be directed back to the original payment method employed for the purchase. Do kindly allow for some additional time for the refund to manifest in your account, in consideration of the processing times of your bank or payment processor.

Important Points to Note:

  • The responsibility for covering all shipping costs associated with the return rests with the customer, unless the return pertains to a damaged item.
  • Please be aware that we retain the right to decline refunds or exchanges if the returned product does not meet the specified conditions, or if the return is initiated beyond the stipulated timeframe.
  • It's important to highlight that customized or personalized products are not eligible for refunds, except in cases where they are delivered in a compromised condition or bear manufacturing defects.

Costumes:

Regrettably, all purchases of costumes are considered final and thus cannot be subjected to returns or exchanges. We apologize for any potential inconvenience this policy might cause.

Should you require further elucidation or find yourself in need of assistance, please do not hesitate to reach out to our proficient customer service team. We are wholeheartedly committed to providing unwavering support to ensure your satisfaction.